In accordance with the Consumer Protection Act (Narodne novine/Oficcial Gazette 19/22 and 59/23), users may submit their COMPLAINTS only in writing, in the following ways, by post or e-mail:

Please be sure to include your address and relevant contact information so we can respond to your complaint.
Upon receipt of the response to the complaint, i.e. after the expiration of the legal deadline for response in case you have not received the response from OPATIJA 21 d.o.o., users of public parking services in public areas and public garages of the City of Opatija may submit a DISPUTE to the Consumer Complaints Commission of OPATIJA 21 d.o.o. - in person, by mail or e-mail.
You can check the terms of privacy and personal data protection here: Personal Data Protection and Privacy Statement.

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