In accordance with the Consumer Protection Act (Official Gazette 19/22 and 59/23), users may submit their COMPLAINTS EXCLUSIVELY IN WRITTEN FORM, by mail or email to the following addresses:

Please be sure to include your address and appropriate contact details in your complaint so that a response can be sent. Upon receipt of the response to the complaint, or after the expiration of the statutory period for a response in case you have not received a reply from OPATIJA 21 d.o.o. by then, users of the public parking service on organized public areas and in public garages of the City of Opatija may, in accordance with the Law, submit a CLAIM to the Consumer Complaints Committee of OPATIJE 21 d.o.o. - in person, by mail, or by email.

If you wish to send a COMPLAINT or CLAIM by email, a contact form is available below. We will try to respond to your request as soon as possible. You can check the conditions for the protection of privacy and personal data here: Personal Data / Privacy Protection.

Please fill in all fields marked as mandatory (marked with an asterisk).