Frequently asked questions about parking in Opatija

The user of public parking lots in the area of the City of Opatija may pay a parking fee of their choice, in accordance with the General Terms and Conditions, by purchasing:

• hourly or daily parking fee/ticket:
  

  • at the parking’s pay station – cash or credit card payment (available at most parking lots) - Check the Parking prices

  • by SMS (m-Parking), via the Bmove.com app ((works with any mobile provider, domestic or foreign, Instructions for use) - check the SMS numbers and parking zones in the Parking prices or use the interactive map with marked public parking areas and billing zones. There are also other mobie apps, like Opatija.City or others intended for mobile parking payments.

  • by purchasing the Prepaid parking coupon (PPB) - Instructions for use

• daily, weekly, montkly or yearly prepaid parking permits (the first prepaid permit has to be purchased at the cash desk of the Parking Department, at the head office of Opatija 21 d.o.o., Stubište Lipovica 3, 51410 Opatija, Sports hall Marino Cvetković, 1st floor, tel. +385 (0)51 401 365, email: ) - Parking prices.
• privileged parking permits  (PPK) - available for eligible users ONLY - Informations: tel. +385 (0)51 401 365, email:  - Issuing conditions for the privileged and commercial parking permits

You can pay for a parking ticket at a parking meter using coins, banknotes, or credit cards (depending on the type of meter), by sending an SMS to the number for the relevant zone, via the Bmove.com app or another mobile application (please note that Opatija 21 d.o.o. collaborates exclusively with the Bmove app, and other apps may not always have up-to-date information on prices and payments), or by purchasing a subscription parking voucher (see Instructions for purchasing and using a Subscription Parking Voucher). The parking zone, price, and payment number are indicated on the meters and information boards, and SMS payment is only possible within the network of Croatian mobile operators. Prices and purchase conditions for specific types of tickets can always be checked in the Parking Price List.

If you pay for parking by SMS or similar mobile service (only with Croatian mobile providers) and do not receive a return message that the parking is paid, it means that the m-parking system did not receive your message, so the payment is not recorded - it is considered that parking is not paid.

Complaints (in accordance with Article 10 of the Consumer Protection Act NN 41/14, 110/15), users can submit only in writing, in person or by mail to the company, Opatija 21 d.o.o, Stubište Lipovica 3, 51410 Opatija, or by email to . All complaints will be answered in writing within the legal deadline of 15 days.

Instructions on how to pay via m-parking (via SMS or similar service) are clearly displayed on each parking meter, as well as on info-boards in individual parking zones - the user should take care to enter the correct vehicle registration, and it is clearly displayed the number to which the payment message needs to be sent.

Complaints (in accordance with Article 10 of the Consumer Protection Act NN 19/22), users can submit only in writing, by mail to the company, Opatija 21 d.o.o, Stubište Lipovica 3, 51410 Opatija, or by sending an email to . Please provide the accurate address and appropriate contact information to which the response will be sent. All complaints will be answered in writing within the legal deadline of 15 days.
Upon receipt of the response to the complaint, or after the expiration of the legal deadline for response in the event that you have not received a response from OPATIJA 21 d.o.o., users of the public parking service in regulated public areas and in public garages of the City of Opatija may, in accordance with the Law, submit a DISPUTE to the Consumer Complaints Commission of OPATIJA 21 d.o.o. - in person, by mail or email to the address .

If the parking inspector or "Scanacar" system notices a parked vehicle without a valid parking ticket in a designated parking space (the vehicle does not have a prominent parking meter bill, no SMS payment is registered or an according parking permit), the inspector will issue a Daily Parking Ticket (DPK).

The parking inspector is not authorized to cancel the already issued Daily Parking Ticket, regardless of the request or the observed error, it can only be made by sending in a dispute/complaint. Complaints (in accordance with Article 10 of the Consumer Protection Act NN 19/22), users can submit only in writing, in person or by mail to the company, Opatija 21 d.o.o, Stubište Lipovica 3, 51410 Opatija, or by email to . Please provide the accurate address and appropriate contact information to which the response will be sent. All complaints will be answered in writing within the legal deadline of 15 days.
Upon receipt of the response to the complaint, or after the expiration of the legal deadline for response in the event that you have not received a response from OPATIJA 21 d.o.o., users of the public parking service in regulated public areas and in public garages of the City of Opatija may, in accordance with the Law, submit a DISPUTE to the Consumer Complaints Commission of OPATIJA 21 d.o.o. - in person, by mail or email to the address .

An issued daily parking ticket can be paid via a payment slip at a post office, bank, etc., via internet banking, or in cash or by card at the cash desk. Payment can also be made via the Bmove.com app:

• Commission-free payment
• No personal attendance required at the cash desk
• Payment can be made by anyone, regardless of mobile operator – within Croatia or abroad.

The Daily Parking Ticket (DPK) is valid from the moment of issuance until the same time on the first following day in which the parking service is charged, i.e. 24 hours. This applies equally to purchased Daily Parking Tickets (via the Bmove.com app or at the cash desk of Opatija 21 d.o.o.), as well as to issued Daily Parking Tickets (when the vehicle was found without a valid parking permit).
In the specified period in which the daily parking ticket is valid, it is not possible to pay for parking by sending an SMS message for the same vehicle registration number.

Daily parking ticket for a certain desired date can be purchased via the Bmove.com app or at the cash desk of Opatija 21 d.o.o., Stubište Lipovica 3, 51410 Opatija, or by email to . Check the prices and conditions of purchase for certain types of tickets in the Parking Price List.

The Prepaid Parking Voucher (PPB) is a specific service for pre-paid hourly tickets that can be used in all parking zones across Opatija's open public car parks. Upon purchase, the PPB is linked to a vehicle's registration number and is valid only for that specific vehicle.
If a parking warden or the Scan-a-Car system identifies a parked vehicle without a valid ticket, and that vehicle has an active PPB with a sufficient balance for an hourly rate, the system will IMMEDIATELY activate an hourly ticket at the rate of the current zone and deduct the cost from the PPB balance, rather than issuing a daily parking charge. The user will receive an email notification regarding the activation of the hourly ticket. Should the vehicle remain parked after the initial hour expires, the system will continue to extend the parking with a new hourly ticket in the same manner, provided the user has a sufficient balance on their PPB.
Check the Instructions for use of the Prepaid Parking Coupons

User can always check his prepaid account balance online, at the  online, putem prepaid coupons user service.

(The easiest way is to save the link to the coupon status check page on your mobile phone/computer as a favorite/bookmark).
Of course, it is necessary to have an account and the appropriate PIN (verification code) that is obtained at the time of purchase.
More informations about the Prepaid Parking Coupons...

The 1.000-hour Preferential Parking Permit (PPK) is available exclusively to residents of Opatija who activate the permit at the Opatija 21 cash desk (Marino Cvetković Sports Hall, Stubište Lipovica 3, 1st floor). The permit costs €1.30 per month (or €15.60 per year) and entitles users to 120 minutes of parking per day across all open public parking spaces and zones. Within this 120-minute period, users may move their vehicle between different spaces or zones. Additionally, permit holders benefit from free parking on all weekends and public holidays during November, December, January, and February. Please note that the 1.000-hour Parking Permit cannot be used in barrier-controlled car parks (Ive Kaline and Vrh Ike) or in the public garages (Gorovo and Sports Hall). Once the 120-minute limit is reached, there is no grace period, and the user must hold a separate, valid parking ticket. To qualify for the 1.000-hour Parking Permit, residents must present a valid identity card (proving residency in the Town of Opatija) and the vehicle's logbook (V5C) or a relevant contract proving ownership of the vehicle.

More information on parking for preferential parking permit holders can be found at https://www.opatija21.hr/en/parking/privileged-permits and https://www.opatija21.hr/en/parking/parking-fees. For any additional information or questions, please contact us at .

In accordance with Article 10 of the Consumer Protection Act (Official Gazette 19/22), users may submit COMPLAINTS EXCLUSIVELY IN WRITING, either by post (Opatija 21 d.o.o., Stubište Lipovica 3, 51410 OPATIJA, Croatia) or by email to . Your complaint must include your address and relevant contact details to which the response will be sent.
PUpon receiving a response to your complaint, or if you have not received a response within the statutory deadline from OPATIJA 21 d.o.o., users of public parking services on designated public areas and in public garages in the Town of Opatija may, in accordance with the law, submit a FORMAL GRIEVANCE to the Consumer Grievance Commission of OPATIJA 21 d.o.o. – in person, by post, or by email to .
A written response to all grievances will be sent to users within the statutory deadline of 15 days.

The General Terms and Conditions for Parking Services in designated public areas and public garages apply to all public parking lots and garages within the Town of Opatija. The Consumer Protection Act (Art. 10, Official Gazette 19/22) governs the procedure for submitting complaints and grievances; users must submit complaints exclusively in writing, while grievances may be submitted in person, by post, or via email to the company address: Opatija 21 d.o.o., Stubište Lipovica 3, 51410 Opatija, . A written response to all grievances will be sent to users within the statutory deadline of 15 days.

Relevant informations pertaining the reservation of parking spaces can be found at https://www.opatija21.hr/en/parking/reserved-parking. For any additional questions or enquiries contact us at .